Lottery prize payments have come a long way since the days of handing over a casket of gold. Whether you’ve won a major Powerball jackpot or pocketed a smaller Lotto win, when you claim a prize, we’ve got a variety of ways to make sure it’s securely paid to you.

There are three key things that can determine how your win is paid out:

  • How you bought your winning ticket: Did you buy your entry in-store or online? This will determine the options available to you
  • How much you’ve won: Believe it or not, our retailers can’t pay a multi-million-dollar lottery win over the counter. However, they can pay smaller prize amounts to a set limit.
  • Where you live: This is important as different states and territories are subject to different state government regulations.

Don’t forget, the easiest way to manage your prizes is by joining The Lott Members Club. By becoming a member, you have access to faster and automatic prize payments to start living your winning dreams sooner.

Find out more about the different ways we pay:

Ways we pay

To your online Members Club account

Direct to your bank account

In-store

Summary

Prizes won on tickets purchased via thelott.com or The Lott app are paid to your online account.

You may also choose to have in-store prizes paid to your online account if you’ve registered your entry to your membership. You can manage this in your account settings. 

Once paid, you can withdraw your prize to a bank account of your choice.

Prizes won from registered tickets purchased in-store can be paid direct to your bank account.

Your local retailer can provide a secure SMS link to add your bank account details to your membership.

If you have an online Members Club account, you can log in to manage your bank details for in-store prizes.

We will never call and ask for your bank details over the phone.

Your local retailer can pay prizes on tickets purchased in-store up to a set limit.

Prizes over these set limits must be claimed in person at our head offices or by post. Find your nearest head office here.

To claim by post, fill out a Prize Claim Form (available in-store or online) and send the completed form and original winning ticket to us.

Prizes won from online entry

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Prizes won from in-store entry

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How long it takes for Div 1 and Lucky Lotteries 1st Prizes Paid after two-week provisional period. Paid after two-week provisional period. Paid after two-week provisional period.

How long it takes for other divisional prizes

Paid by midday the day after the draw.

Withdrawals to a bank account may take 3-4 business days.

Depending on your state or territory, between two and eight weeks.

 

If prize amount is within the state/territory limit, the prize can be paid when you’re next in-store.  

 
What are the in-store prize payment limits?

If you win on a ticket purchased in-store, you can visit any of The Lott’s retailers to claim your prize, as long as it’s in the same state or territory where you purchased that winning ticket. There are limits to the prize amount a retailer can pay over the counter. These limits are:

Qld, Vic, TAS, NT

 $1,499 limit

NSW, ACT

 $1,000 limit

SA

 $500 limit or up to $5,000 at retailer discretion

Won a bigger prize on a ticket purchased in-store? You’ll need to make a claim either in-person at one of our head offices or by post.

What about cheques?

The Federal Government has announced cheques will be phased out of the Australian banking system by 2028. To prepare for this change, we’ve discontinued cheques as a method of prize payment. Find out more here.

Need help claiming a prize?

Check out our Help Centre for more information, including how long you have to claim a prize, or call our team on 131 868.