We do this to help customers stay informed and in control of their lottery play. For most people, playing lottery games is fun and entertaining; however, for a small percentage of people playing can become a problem. Responsible Play is all about being informed, having fun and knowing your limits.
If playing lottery games is no longer fun for you or you are concerned about someone close to you, help is always at hand.
Free and confidential support and counselling services are available 24/7 by calling Gambling Help on 1800 858 858 or visiting their website.
Hearing impaired callers can contact the Gambling Helpline via the National Relay Service. Interpreter services are also available for non-English speakers.
There are also a number of Gambling Help service offices located across all regions of Australia. Find out more
You can set a Weekly Online Spend Limit to help manage the use of funds in your online lottery account with The Lott. The limit will apply to lottery product purchases (excluding Play For Purpose) through your online account between Monday and Sunday (inclusive). The purchase of lottery products in-store will not be included within your Weekly Online Spend Limit unless you pay in-store using online account funds. To set a Weekly Online Spend Limit log into your account and navigate to the Settings page. For more details, see our Help Centre.
You can decrease your Weekly Online Spend Limit at any time, and this change will be applied to funds spent from your online lottery account immediately.
If you choose to increase your Weekly Online Spend Limit, this change will take effect after a seven-day waiting period. If you make any additional changes to your Weekly Online Spend Limit during this time, the seven-day waiting period will reset.
You can exclude yourself from playing our games online via The Lott website and/or The Lott App. To do this, you can submit a request via your online account or contact our Responsible Play Liaison Officers on 1300 138 132 or 07 3778 0122 Monday to Sunday, between 8:00am and 8:00pm AEST.
Once your self-exclusion request has been processed, we will suspend access to your online account permanently and you will be ineligible to open a new account with The Lott. You will need to make a request to our Customer Support Team to have any account funds returned to you. All retail membership card(s) linked to your self-excluded online account will be cancelled.
When you exclude yourself from playing, we opt you out of our marketing communications. Alternatively, you can opt out of receiving our marketing communications without self-excluding by calling our Responsible Play Liaison Officers on 1300 138 132 or 07 3778 0122 Monday to Sunday, between 8:00am and 8:00pm AEST, or through the Settings and then Marketing Preferences section of your online account.
The Lott is not part of BetStop - the National Self-Exclusion Register™ - as this service is focused on phone and online betting accounts, and wagering services. However, information about practical tools we offer, and access to help if you may need it is set out above.
Call us on 1300 138 132 or 07 3778 0122 Monday to Sunday, between 8:00am and 8:00pm AEST to ask to speak to a Responsible Play Liaison Officer. On request, our officers can provide contact details for gambling-related support services, as well as assist you to exclude from online play with us, opt out of receiving communications or deactivate your membership to remove you from our player programs.
If English is not your first language, our Responsible Play Liaison Officers can connect you to a national translation service during your call and a three-way conversation can be held with a translator.
We do not allow minors to purchase entries into Lotteries in-store, and conduct proof of age and identity checks to prevent minors from playing online.
Below are some tips for parents or guardians on how to protect minors at home:
If you feel as a parent or guardian that you may have an issue with underage gambling or just want to learn more, you can visit the Victorian Responsible Gambling Foundation's website which provides tools and advice on how to talk to your kids about gambling.
It is important to know your chance of winning a prize in the games you wish to play. The odds of winning each of our games (based on 1 standard game) can be found below:
Find out more on how to play the TattsLotto game.
Find out more on how to play the Oz Lotto game.
Find out more on how to play the Powerball game.
Find out more on how to play the Weekday Windfall game.
Find out more on how to play the Set for Life game.
Find out more on how to play the Super 66 game.
Find out more on how to play the Lucky Lotteries Mega Jackpot game.
Find out more on how to play the Lucky Lotteries Super Jackpot game.
Find out more on how to play Instant Scratch-Its tickets.
The Gambling Help Online Calculator can give you a better picture of how gambling affects your life over a year.
Assessing where you are now using the Gambling Help Online Risk Assessment can help you make informed decisions about what to do next.
Players 1st is a program developed to ensure the right prize goes to the right person. If you need help because you are concerned with a way in which a lottery transaction has been handled, please call our Players 1st Hotline on 1300 752 937 or 07 3778 0125 immediately.
Our Responsible Play Program has been developed to establish best practice in the service of lotteries and to help ensure the playing of lotteries enjoyable for our customers.
The program focuses on education for our staff and retailers, providing information and support for our customers in-store and online, providing guidance for the design and marketing of our games and programs, all of which is encapsulated in our Responsible Gambling Code of Conduct.
Our program is currently certified under the World Lottery Association’s Responsible Gaming Framework.
For more information about our program you can view our Codes of Conduct via the ‘Resources’ section above, or contact us on 131 868.
NOTE: Only persons over the age of 18 may purchase lottery products. It is the responsibility of online account holders to ensure minors do not access their accounts.
