If you have purchased an entry in-store which contains a draw occurring from Monday 14 April 2025 and beyond, you will not be issued a cheque for prizes won on that entry.
This change is in response to the Federal Government’s announcement that issuing cheques will be phased out of the Australian banking system by 2028, with financial institutions starting to take steps to discontinue cheque services well in advance. To prepare for this transition, we have discounted cheques as a method of prize payment.
The Lott can pay prizes directly into your bank account. If you haven’t provided your bank details, add them to your membership today to receive quick, easy and secure prize payments. You can easily add your bank details in-store by asking your retailer to send you an SMS with a link.
If you also play online, you can update your preferences to have registered in-store prizes paid into your online account. If you don't update your prize preferences, from 18 June 2025 any future prizes will be automatically paid into your online account 4 weeks after the draw.
Please note, The Lott will never call and ask for your bank details over the phone.
Providing your bank details will allow us to deposit your prizes directly into your bank account, offering several benefits:
No cheque fees – previously $4.00 for every cheque processed.
No more banking cheques.
Faster prize payments.
More secure prize payments.
If you have an existing Membership card you can easily add your bank details by asking your retailer to send you an SMS containing a secure link, once you receive the secure link you can follow the steps and add your bank details when prompted. You can also complete a paper change of details form available in-store.
If you already have an online account, you can easily add your bank details by following the steps below or watch this how to video:
If you do not add your bank account details to your membership, you can still claim your prizes won on entries purchased in-store (up to a certain amount) at your local outlet up until the end of the prize claim period.
The Lott previously relied on cheque services for certain prize payments.
This change is in response to the Federal Government’s announcement that issuing cheques will be phased out of the Australian banking system by 2028, with financial institutions starting to take steps to discontinue cheque services well in advance of this deadline. To prepare for this transition, cheques have been discontnued as a method of prize payment.
You can provide your bank account details in-store by asking your retailer to send you an SMS link to update your membership details online. Once you click on the link you’ll need to provide some personal details to be able to manage your membership online, you can add your bank details as part of this process. If you already have an online account, simply login, select My account and then Prizes to add your bank details.
If you do not provide your bank details, you will still be able to claim your prizes in-store up to the end of the prize claim period in your State.
In Victoria, you can claim prizes less than $1,500, for 12 months. Some outlets may choose to pay prizes up to $24,999.99.
Prizes above the thresholds can be paid via Electronic Funds Transfer. You can claim in person at our Head Office or by post using a Prize Claim Form. Prize Claim Forms are available at your local retailer or online at thelott.com.
If you provide your bank details, your prizes will be paid into your nominated bank account.
If you’re in Victoria, prizes will be paid 4 weeks from the draw date.
To ensure you can continue to receive your unclaimed in-store prizes automatically, from 18 June 2025 if your preference is still set to cheque we will update this for you so that future prizes will be paid into your online account. You can update this at any time if you would prefer to have prizes paid into a nominated bank account.
If the draw occurred over 12 months ago - you will need to submit your original ticket/s to the Victorian State Revenue Office. Include a covering letter with detail including your name, postal address, phone number and bank account details (account number, BSB and account name). Fill out your details on the back of the ticket. Submit to: Unclaimed Money, State Revenue Office, GPO Box 1641, Melbourne VIC 3001.
If you do not wish to provide your bank account details, prizes on entries purchased in-store can be claimed in-store up until the end of the prize claim period in your State. If you have a registered online account, you also have the option of having your in-store prizes paid into your online player account. Alternatively, you can be paid via Electronic Funds Transfer in person at our Head Office or by post using a Prize Claim Form. Prize Claim Forms are available at your local retailer and online at thelott.com.
Keeping your information safe is our priority. We have a range of security features and services to help protect you and your personal information. For more information, click here.
The Lott will never call and ask a customer for their bank details over the phone. The Lott has received advice that some customers have reportedly been phoned by someone claiming to be a representative of The Lott seeking to update customer banking details. Please do not share your personal details or bank account information to anyone over the phone.
You may have however receive an email from The Lott informing you about the removal of cheques for prizes payments and requesting you to add your bank details to your online account. For extra security, you can login directly via thelott.com or head to your local retailer who can provide you an SMS link direct to your phone to update your information.
Yes, you can ask your retailer for a Change of Details form to complete in-store and submit to your retailer. This may take approximately 2 weeks to update on your membership.
You can provide your bank details without going in-store. If you have an online account, you can visit My Account and select My Prizes then add your bank account details for in-store prizes. If you do not have an online account and do not wish to go in-store, you can sign up for an account at thelott.com and link it to your retail membership, then add your bank details.
If you have an old cheque that your bank will no longer accept, call our Contact Centre on 131 868.
