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="evenodd" d="M0.33555 2.76449C0.120714 2.5499 0 2.2587 0 1.95504C0 1.65139 0.120714 1.36019 0.33555 1.14559L1.14443 0.33671C1.35903 0.121873 1.65023 0.00115967 1.95388 0.00115967C2.25754 0.00115967 2.54874 0.121873 2.76333 0.33671L5.79635 3.36858C5.85001 3.42238 5.92287 3.45261 5.99886 3.45261C6.07484 3.45261 6.1477 3.42238 6.20136 3.36858L9.23438 0.33671C9.44897 0.121873 9.74017 0.00115967 10.0438 0.00115967C10.3475 0.00115967 10.6387 0.121873 10.8533 0.33671L11.6622 1.14559C11.877 1.36019 11.9977 1.65139 11.9977 1.95504C11.9977 2.2587 11.877 2.5499 11.6622 2.76449L8.63029 5.79751C8.57649 5.85117 8.54626 5.92403 8.54626 6.00002C8.54626 6.076 8.57649 6.14886 8.63029 6.20252L11.6644 9.23554C11.8793 9.45013 12 9.74133 12 10.045C12 10.3486 11.8793 10.6398 11.6644 10.8544L10.8556 11.6633C10.641 11.8782 10.3498 11.9989 10.0461 11.9989C9.74246 11.9989 9.45126 11.8782 9.23666 11.6633L6.20136 8.63145C6.08909 8.52066 5.90862 8.52066 5.79635 8.63145L2.76333 11.6633C2.54874 11.8782 2.25754 11.9989 1.95388 11.9989C1.65023 11.9989 1.35903 11.8782 1.14443 11.6633L0.33555 10.8544C0.120714 10.6398 0 10.3486 0 10.045C0 9.74133 0.120714 9.45013 0.33555 9.23554L3.36742 6.20252C3.42122 6.14886 3.45145 6.076 3.45145 6.00002C3.45145 5.92403 3.42122 5.85117 3.36742 5.79751L0.33555 2.76449Z" fill="#767676"/> `; // Add CSS styles const styles = ` `; // Add styles to head document.head.insertAdjacentHTML("beforeend", styles); // Add launcher to page document.body.appendChild(customLauncher); // Handle tooltip close customLauncher.querySelector(".tooltip-close").addEventListener("click", function (e) { e.stopPropagation(); if (removeTooltipOnly) { // Remove just the tooltip, but keep the icon customLauncher .querySelector(".custom-launcher-tooltip-container") .classList.add("tooltip-hidden"); } else { // Remove the entire icon customLauncher.remove(); } }); } /** * Subscribes to Genesys Messenger events to update icon state */ function subscribeGenesysEvents(customLauncher) { // Allowed pages to initially show the custom icon on const defaultPaths = [ { path: "/about/contact-us", exact: true }, { path: "/account/money", exact: true }, { path: "/hc/en-us", exact: true }, ]; const launcherButton = customLauncher.querySelector(".custom-launcher-button"); const tooltip = customLauncher.querySelector(".custom-launcher-tooltip-container"); let bMessengerOpened = false; // Set via the Messenger.opened and Messenger.closed subs let hasActiveChat = false; function shouldShowLauncher() { const allowedPathsFromTarget = window.chatbotPathsViaTarget || []; // Merge default paths with configured paths (remove duplicates) const pathsToCheck = [...new Set([...defaultPaths, ...allowedPathsFromTarget])]; const onAllowedPage = pathsToCheck.some(({ path, exact }) => exact ? window.location.pathname === path : window.location.pathname.startsWith(path) ); return onAllowedPage || hasActiveChat; } function updateLauncherVisibility() { customLauncher.style.display = shouldShowLauncher() ? "block" : "none"; } Genesys("subscribe", "Messenger.ready", () => { // Initially show only if page is allowed (no active chat yet) updateLauncherVisibility(); }); // Fires when the messenger is opened via button click or when arriving on another page if the chat window was already opened Genesys("subscribe", "Messenger.opened", () => { bMessengerOpened = true; hasActiveChat = true; launcherButton.classList.add("messenger-open"); if (tooltip) tooltip.classList.add("tooltip-hidden"); updateLauncherVisibility(); }); // Fires when the messenger is closed via button click or when using the minimise icon located inside the chat window Genesys("subscribe", "Messenger.closed", () => { bMessengerOpened = false; launcherButton.classList.remove("messenger-open"); }); launcherButton.addEventListener("click", () => { Genesys("command", bMessengerOpened ? "Messenger.close" : "Messenger.open"); }); }

Real Winners

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