Privacy

We collect your personal information when you open an account with us online or via our The Lott app. We use and store this information to establish, administer and support your account, provide our products and services, verify your identity, process payments (including prizes), and meet our legal and regulatory obligations. If you do not provide us with your personal information, you may not be able access certain products or services. In some cases, where you have not verified your identity with us, we may not be able to pay you a prize. If you also have an in‑store membership with The Lott Members Club, we may use your personal information to link your online account with your membership.

We may also use your personal information for secondary purposes related to the operation of your account. This may include communicating with you about our products, services, promotions and offers (including direct marketing, where permitted by law), analysing and improving our products and services, personalising content or communications, and detecting or preventing fraud, misuse or unlawful activity. You can opt out of receiving direct marketing communications at any time using the unsubscribe facility in those communications or by contacting us.

We may disclose your personal information within The Lottery Corporation group of companies, to our industry regulators, and to third‑party service providers we engage to help deliver our products and services. This may include service providers that assist with identity verification, fraud detection and security; payment processing and financial services; customer support, communications and analytics; and marketing, advertising and audience measurement, including digital and social media platforms. In some circumstances, we may use or disclose personal information to support automated or technology‑enabled processes (including tools that use artificial intelligence or machine‑learning technologies) to help operate, secure and improve our services, communicate with customers, or comply with our legal obligations.

When you buy a charity raffle product, we will share your personal information with 50‑50 Foundation Limited to facilitate the purchase and administration of that product.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) contains further information about how we handle personal information, including how you can access or correct your information, how to make a complaint, and the circumstances in which we may disclose personal information overseas - including the countries in which recipients are located.

If you wish to contact us about our personal information handling practices, you can email [email protected].

We collect your personal information when you sign up to The Lott Members Club at one of our retail outlets. We use and store this information to establish, administer and support your account, provide our products and services, verify your identity, process payments (including prizes), and meet our legal and regulatory obligations. If you do not provide us with your personal information, you may not be able access certain products or services. In some cases, where you have not verified your identity with us, we may not be able to pay you a prize. If you also have an online account with The Lott, we may use your personal information to link that account with your The Lott Members Club membership.

We may also use your personal information for secondary purposes related to the operation of your account. This may include communicating with you about our products, services, promotions and offers (including direct marketing, where permitted by law), analysing and improving our products and services, personalising content or communications, and detecting or preventing fraud, misuse or unlawful activity. You can opt out of receiving direct marketing communications at any time using the unsubscribe facility in those communications or by contacting us.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) contains further information about how we handle personal information, including how you can access or correct your information, how to make a complaint, and the circumstances in which we may disclose personal information overseas - including the countries in which recipients are located.

If you wish to contact us about our personal information handling practices, you can email [email protected].

If you are lucky enough to win a prize, we may collect your personal information before we provide it to you. We use your personal information to verify your identity and eligibility to receive the prize. If you do not provide us with your personal information, we may not be able to pay you a prize.

We may disclose your personal information among The Lottery Corporation group of companies, to our industry regulators or to our third-party service providers that we engage directly to provide you with our products and services. This could include third parties who provide identification and fraud detection services or financial institutions who help us process payments to you.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located.

If you wish to contact us about our personal information handling practices, you can do so by emailing [email protected].

We collect your personal information when you complete a Change of Details form or call our Contact Centre to update your account information. We use this information to update your membership details, and in some cases, verify your identity again (for example, following a name change).

We will collect this information directly from you or from one of our retail outlets, if you have provided them with your Change of Details form.

We may disclose your personal information among The Lottery Corporation group of companies, to our industry regulators or to our third-party service providers that we engage directly to provide you with our products and services. This could include third parties who provide identification and fraud detection services, marketing services or financial institutions who help us process payments to you.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located.

If you wish to contact us about our personal information handling practices, you can do so by emailing [email protected].

When you seek support from us in relation to Responsible Play, we need to collect your personal information (including your sensitive health information). We use this information to process your requests, which may include setting a spend limit, setting a waiting period or excluding you from playing for a period of time. If you do not consent to us collecting and using this information, you must not provide it to us.

We may disclose your personal information among The Lottery Corporation group of companies, to our industry regulators and to third parties that help administer our Responsible Play Program.

Any personal information that you provide to us as part of our Responsible Play Program is kept in secure systems and can only be accessed by our team members who are involved in administering and managing our Responsible Play Program.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located.

If you wish to contact us about our personal information handling practices, you can do so by emailing [email protected].

When you elect to receive SMS win notifications at one of our retail outlets, we will collect your mobile phone number from our retailer. We use this information to send you an SMS if you win a prize. If you also have an account with us, we will link this information to your existing account.

We may disclose your phone number among The Lottery Corporation group of companies, to our industry regulators or to our third-party service providers that we engage directly to provide you with this service.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located.

If you wish to contact us about our personal information handling practices, you can do so by emailing [email protected].

When you call or email our customer care team, we will collect your personal information. We use this personal information to verify your identity and assist you with your enquiries. If you do not provide us with your personal information, we may not be able to assist you. Sometimes, we will use the personal information you provide to our team to update your account information. This is to ensure that the personal information we hold about you is up to date. 

We may disclose your personal information among The Lottery Corporation group of companies, to our industry regulators or to third-party service providers that we engage directly to provide you with our products and services. This could include third parties who provide identification and fraud detection services, marketing services or financial institutions who help us process payments to you.

Our Privacy Policy (available at www.thelotterycorporation.com/privacy) further details how we use and disclose your personal information and the circumstances in which we may disclose it overseas – including the countries in which these parties are located.

If you wish to contact us about our personal information handling practices, you can do so by emailing [email protected].